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Returns Policy

 

We hope that you love everything you buy from us, however if this is not the case , we promise to exchange any item* you are unhappy with when you return it to us in a salable condition within 14 days. Alternatively you can take it to a store for an exchange within 28 days.

The delivery charge is non-refundable except where the goods are faulty. Please be aware that due to Health & Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. This does not affect your statutory rights.

To exchange an item please contact info@masbody.co.uk or 01642 913 800 for more information as postage fees may occur for re-delivery.

*Please note that we cannot exchange or accept a return on sale items, swimwear or underwear, with the exception of faulty merchandise.

How do i return an item?

Please follow the below process for returning your parcel to us:

1- Re-pack the item in its original packaging. include a note with your order number and contact details.

2-Send to

MAS Body Development
Unit 29 Metcalf Road
Skipperslane Industrial estate
Middlesbrough
TS6 6PT

3-Return the package by making your own arrangements through any postal carrier but we recommend you use one who can give you a “Certificate of Posting” as, until the parcel reaches us, it’s your responsibility.

4-Please do not post the package through the post box without obtaining a certificate of posting.

5-Keep your certificate of postage safe as you will need this as your proof of return.

 

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